Plaster Magic® FAQs
1Why should I use Plaster Magic®?
Plaster Magic® provides structural reinforcement for your plaster walls and ceilings by reattaching the plaster to its lath. Plaster repair consists of two distinct tasks, stabilization and cosmetics. Until the plaster is structurally stabilized by reattaching it to the lath no repair will last. Once stabilized any cosmetic treatment will last.
The most important aspect of plaster repair is to stabilize your existing plaster first-before filling in holes and cracks. As long as the plaster is still in place, it can be stabilized and repaired. For those who are thinking of having another person do the repairs, I offer a few words of caution: beware of those who may suggest removal and replacement with drywall or modern veneer plaster. This is not a remove and replace or resurface method. This method retains your original plaster.
Plaster Magic® takes half the time and half the money to remove and replace or resurface. Remember-you cannot replace your original plaster with anything as good.
2Will Plaster Magic® work on ceilings as well as walls?
Yes! Plaster Magic® was originally conceived of for ceiling repair. The same set of instructions is used for ceilings as for walls. In our larger kits we include a plastic syringe to help inject the conditioner in the ceiling. Tom Silva demonstrated how to use Plaster Magic® on Ask This Old House, the concept is simple and the product easy to use and it is the only product that fixes what is wrong with the plaster.
3Will Plaster Magic® work on stucco?
Yes! Plaster Magic® will work on stucco. With this adhesive system you can attach stucco or plaster to wood, wood lath, brick, terracotta or cement block. It works with any cementitious material and wood. If you’re re-attaching stucco to a masonry substrate, you will need to use a different bracing system, for example 2×4’s and boards or sheets of plywood because it’s not so easy to secure the plaster with screws and washers.
4Can I get more plastic clamps?
Yes! You can purchase a bag of 100 or additional Accessory Packs. The Accessory Pack is designed just for this purpose; it contains 25 clamps and screws.
5I need one or two more tubes of adhesive to finish my project. Can I purchase a smaller quantity?
Yes, you can buy individual tubes of adhesive and/or bottles of conditioner. Reach out at: info@plastermagic.com and we can help you determine the quantity of adhesive and/or conditioner you need to finish your project.
6Can I purchase larger amounts of Plaster Magic® for my projects?
You can purchase whatever quantities you need. For making up your own purchase amounts, we recommend a 2 to 1 ratio of adhesive to conditioner. The adhesive is packaged in 10 oz. cartridges, the conditioner comes in 16 oz. and 32 oz. spray bottles. Please give us a call at (802) 254.1330 to discuss your project, we can help you calculate how much adhesive, conditioner and clamps you’ll need.
7Is your product available in retail stores in my area?
We love to sell our product in paint, hardware and home improvement stores in your area. At this time we are endeavoring to make this a reality. We do have a wholesale program set up for retailers interested in selling Plaster Magic® adhesive repair kits. One of the best ways to get this into your neighborhood store is to talk us up. We encourage you to show the store manager our product, let them know we can supply any quantity of Plaster Magic® and suggest that their representative contact us at (802) 254.1330. Buyers are driven by their customer’s needs. Thank you for your support! Please check out the stores that do carry the Plaster Magic® line here:
https://plastermagic.com/stores/
8I have a lot of loose plaster and I’m trying to repair it. I can’t afford your tools and products, can I substitute adhesive caulk?
You’ve brought up a great question. And the answer is why we developed Plaster Magic®. Professional solutions are not always readily available to the homeowner/consumer. The main reason may be because they’re more costly to produce since they’re professional grade. (For example: we use pure, high-quality water borne components and with no inexpensive fillers or bulking agents). I guess you might say – you get what you pay for.
Regardless, using Plaster Magic® will save half the time and money (as DIY) and last longer than any other repair method. You can use an adhesive caulk, but they will fail due to them not being designed for the plaster repair application. You’re actually comparing apples and oranges; adhesive caulk and Plaster Magic® are very different. You can’t take an item designed for one purpose and apply it to another without some kind of failure rate.
Our adhesive system has been specially formulated to overcome the dry and dirty surface conditions inside walls and ceilings; whereas other adhesives will not accommodate this situation. bond to the dirt and dust, not the plaster and lath resulting in a poor repair. Our founder has been using this adhesive for 45 years.
9Do I need plaster too?
The Plaster Magic® Patching Plaster we sell is designed for holes down to the lath. The Painter Plaster is the same plaster as the Contractors Patching Plaster, just half as much. This isn’t a resurfacing plaster. It’s structural and meant to replace the basecoat in your hole patch. Our founder designed this patching plaster specifically for maximum compatibility patching next to historic plaster.
Plaster Magic® Patching Plaster can be surfaced with ready-mix joint compound and is designed specifically for compatibility with the to patch plaster in older homes.
10How long can I keep the product?
Our policy states that up to a year we will replace any defective material that has been stored properly. That means 60–70ºF, cool and dry. That being said I’ve used both conditioner and adhesive that was between two and three years old that worked great. After an extended time the conditioner may separate, just shake it up. If your old adhesive comes out like cottage cheese, it’s too old. If it comes out smooth, use it.
11How do you know if your stored material is still good?
It’s easy to tell if your conditioner and adhesive is still good. When the conditioner goes bad it separates into white solids and a sometimes yellowish or clearish liquid. When the adhesive goes bad it solidifies to some degree, often as a cottage cheese-like material that doesn’t come out the cartridge easily. The conditioner and adhesive go bad, usually from being stored improperly (read hot, damp, or too cold).
12Do I have to worry about freezing temperatures?
We designed Plaster Magic® Conditioner and Plaster Magic® Adhesive to withstand below freezing temperatures during shipping. Occasionally the material goes bad (see above) from too many freeze thaw cycles. If this occurs, we will happily replace the damaged material. All we ask is that you return the unused material so we can determine why it spoiled.
13Don’t open up the cracks!
When you “V” out the cracks you’re causing unnecessary damage and making extra work for yourself while accomplishing nothing good. Opening up the cracks cuts the fiber in the plaster, actually weakening the plaster. Additionally, there is nothing you can put in the opened crack that will prevent the crack from reappearing. You can put joint tape over the filled crack so the crack isn’t seen, but it’s still there. Plus you’ve created lots of work for yourself with no positive results.
14Do I need to put tape over the cracks?
No you don’t! Using the Plaster Magic® system reattaches the plaster to the lath on either side of the crack, reinforcing its subsurface. There is NOTHING you can apply to the surface (which depends on the paint layer to hold it together) that will hold it anywhere near as good. You’re using wood, 1 ¼ inch wide by 3/8 inch thick to bridge the crack. Like to see paper tape match that…Tape on the crack just hides it.
15I seem to use a lot of adhesive. Is there any way to mitigate that use?
The simplest way to cut down on the adhesive waste is to cover the tip when it’s not in use. Let me explain in more detail…When the adhesive is packaged into the cartridges, they are filled under pressure, not much, but some pressure.
The Plaster Magic® Adhesive, not being a caulk and having a thinner viscosity, will start to come out when the tip is cut off. So, you have the supplied gloves on, the holes drilled, the conditioner sprayed or injected in the holes, and you’re ready to inject the adhesive. Don’t cut the tip off until you’re ready to inject the adhesive. Cut the tip and slide your finger over the cut end of the cartridge to keep the adhesive from leaking out.
As the tip approaches the injection hole slide your finger away from the cartridge tip and seat it in the hole to begin injecting the adhesive. You need no more than one complete squeeze of the trigger, sometimes less, then release the pressure with the thumb latch or rotate the plunger rod. Then as the tip comes out of the wall, slide your finger over the tip to prevent any more leakage…IF YOU NEED TO RESEAL THE CARTRIDGE USE A LARGE RED WIRE NUT AND SCREW IT OVER THE TIP, TIGHTLY.
Domestic Shipping FAQs
1How is my order shipped?
We ship all domestic orders via UPS Ground. At this time, expedited shipping is not available.
2Is shipping really free?
Yes, free shipping is included with your order unless otherwise noted. Exceptions apply for international shipments and a few unique cases (see International Shipping FAQs and policy for more details).
3How long does it take to process my order?
Orders typically process within 1 to 3 business days after purchase. Please note: weekends and holidays may extend processing times.
4When will I receive my order?
Once shipped, delivery usually takes 3 to 7 business days via UPS Ground, depending on your location.
5Where do you ship to?
We ship across the United States, with some exceptions. Please refer to our International shipping FAQs and policy for more details.
6Will I get a tracking number?
Absolutely. Once your order ships, you’ll receive a UPS tracking number via the email you provided at checkout.
7What if there’s a delay or shipping issue?
Once a package leaves our facility, UPS is responsible for delivery timelines. If your shipment is damaged or doesn’t arrive, please contact us at: info@plastermagic.com or please leave a detailed message at (802) 254.1330.
International Shipping FAQs
1Do you offer international shipping?
Yes, we currently offer international shipping to Australia, Germany, and Great Britain. For more details or to confirm availability in your region, please email us at info@plastermagic.com.
2How much does international shipping cost?
International shipping rates vary. To receive a quote, please email info@plastermagic.com with your name, full shipping address, and the products you wish to order. We will calculate the shipping cost and provide details before your purchase.
3How long does international delivery take?
Standard international shipping typically takes 7 to 21 business days, depending on your location and customs processing.
4Are there additional customs fees or taxes?
Yes. Customs duties, import taxes, and other fees may be charged by your country’s customs authority. These fees are the responsibility of the recipient and are not included in the product or shipping price. Plaster Magic is not responsible for any delays caused by customs clearance processes.
5How can I track my international order?
Once your order ships, you will receive a tracking number at the email address you provided during checkout.
6What if my international shipment is delayed or lost?
If your order has not arrived within 30 days of shipment, please contact us at info@plastermagic.com with your order number. We will investigate and offer options for a replacement or refund, if applicable.
Return FAQs
1What is your return policy?
We accept returns for orders within the continental United States only. Returns must be made within 30 days of the original purchase date to be eligible for a refund.
2Can I return a product if it’s been opened or used?
To qualify for a refund, products must be unused and in their original condition. Used or damaged products do not qualify for return.
3How do I initiate a return?
To begin a return, you must request a Return Merchandise Authorization (RMA) by emailing returns@plastermagic.com. Please include your full name and order number in your message.
4What do I do once I receive my Return Merchandise Authorization (RMA) number?
Once your RMA is provided, write the RMA number on the original packing slip and include it inside your return package. This is required to process your return and refund.
5Will I receive a full refund?
Refunds will be issued to your original method of payment, minus shipping costs and a 15% restocking fee, once the unused product is received and reviewed.
6Do you accept returns from Alaska, Hawaii, or international customers?
No. Returns are not accepted for orders shipped to Alaska, Hawaii, or international addresses.

