Policies

BWA, Inc.’s Policies and Details:

Do you have cracked or loose plaster on wood, rock or wire lath?
The Plaster Magic® adhesive repair system was designed specifically to reattach plaster to wood lath and masonry substrates (like brick, terracotta or concrete block). Please see our architectural specifications  for details. It will not work on plaster applied to rock lath, wire lath, veneer plaster on blueboard, or drywall.

Please keep in mind – houses continue to shift over time.
Our product does not prevent new cracks from appearing. Cracks that were repaired with Plaster Magic® will not re-open, but new cracks may appear if adverse conditions have not been resolved (such as plumbing leaks, roof leaks, and grading and drainage issues at the foundation).

Returns and Refunds:
If you ordered in error Plaster Magic®, you may return an unopened kit within 30 days from the date of purchase for a refund minus shipping and a restocking fee of 15%. Ship to: BWA, Inc., 145 Western Avenue, Brattleboro, VT 05301.

If you are returning a partial order of Plaster Magic® we will credit you the price you paid for each component minus shipping and a restocking fee of 30%. Ship to: BWA, Inc., 145 Western Avenue, Brattleboro, VT 05301.

If you are not completely satisfied with Plaster Magic® you may return all the used and unused containers of material within 30 days from the date of purchase for a refund. Please provide your reason for dissatisfaction in order for us to understand the issue. Ship used and unused material to: BWA, Inc., 145 Western Avenue, Brattleboro, VT 05301.

Your refund will be processed once we have received your return. We will then refund you the cost of the material minus shipping and restocking fees.

Please email us at returns@plastermagic.com to tell us in advance of your return to receive a RMA (return material authorization). Our return email will serve as the RMA. Be sure to include a copy with your return.

Damaged and defective items will be replaced at no charge to the buyer; please contact us by email (returns@plastermagic.com) or phone (802-254-1330, 9am to 5pm EST, Monday through Friday) and leave a voice mail, we will return your call within 24 hours of our receipt.

Guarantee:
The Plaster Magic® adhesive repair system is designed to repair plaster that has been applied to wood lath and masonry substrates (like brick, terracotta or concrete block). Before purchasing, double check to be sure you are working with plaster on wood lath. If you are unsure, call us at 802-254-1330 and someone will assist you.

We guarantee positive results if used as directed. We are not responsible for a failed repair due to user error. ALL loose debris must be removed from between the plaster and lath before applying the conditioner and adhesive. Broken plaster keys left between the plaster and lath will not allow the plaster to be pulled back into contact with the lath and to allow a new bond to be reestablished. ALL debris must be removed for your repair to be successful. Please feel free to call us at 802-254-1330 if you need further guidance.

Shipping Terms:

We ship UPS Ground for ALL orders. For overnight shipping, please contact us at 802-254-1330. We typically ship within 3 business days from receipt of your order. UPS does not ship to P.O. Boxes (please provide a street address). Plan your project accordingly—it takes 5-7 business days for a shipment to reach the west coast from our east coast warehouse.

International Customers:
We ship to Canada, the UK/Ireland, Australia and the EU. Please note – handling charges, duties and taxes, etc. at the receiver’s end are not included in the cost of your order.

Order Cancellation Policy:
Orders cancelled before shipping will receive a 100% refund.

Wholesale Purchase Programs:
We offer three wholesale programs – for Retailers, Contractors and for Neighborhood Groups, Associations or Historical Societies. Receive a discount off the suggested retail price when you purchase Plaster Magic® adhesive repair kits in quantities of six or more. Please call 802-254-1330 or email us sales@plastermagic.com for the details and someone will gladly discuss these options with you.